To help us better understand the actual issue with your firearm, please ensure it is properly assembled and check for any missing or lost parts by watching the videos on our channel before contacting us.@sipahishotgun
WARNING FOR ALL SEMI-AUTO SHOTGUNS: Semi-auto shotguns do not function with target shotshells, and no guarantee is provided for light birdshot, especially in short-barreled models. Semi-auto shotguns require sufficient power to function properly.
WARNING FOR GAS-OPERATED SHOTGUNS: Please note that your shotgun will not function properly if the gas pistons are not cleaned or if they are rusted and stuck in their housing, preventing smooth movement.
WARNING FOR INERTIA SHOTGUNS: Inertia system semi-auto shotguns rely on recoil force from your shoulder to function. If the shotgun is not firmly shouldered, it will not operate correctly. Your shoulder must act as a solid support, like a wall, rather than absorbing the recoil like a spring, to ensure proper functionality.
To ensure a prompt response (typically within 1 to 48 hours), please provide complete details regarding your issue. This information will be forwarded to our distribution center, technicians, or the manufacturer as needed.
For technical inquiries, kindly include your shotgun's serial number for accurate assistance.
If you wish to initiate a warranty claim, please email a copy of your invoice to tech@sipahiusa.com, along with a description of the problem.
For more effective troubleshooting, you can also send videos or pictures illustrating the issue to tech@sipahiusa.com, after describing the problem. This helps expedite the resolution process.
Additionally, if your shotgun's 1-year warranty has expired, do not hesitate to reach out. We often resolve issues at no charge or for the cost of parts only. Provided you send the item to us along with a return shipping label.
